StreamTelecom

Logging of All Call Types:
All incoming, outgoing, and missed calls are automatically recorded in the system. This ensures complete control over customer communications and prevents any inquiries from being overlooked.

Popup Notification with Customer Card:
During an incoming call, the manager sees detailed customer information and can leave a comment, access the customer card, create a deal, or assign a task. This reduces preparation time and ensures relevant, personalized communication.

Call Recording and Playback:
All calls are recorded and stored in the CRM—in the "Call Center" section, as well as in deals and contacts. These recordings are valuable for analysis, staff training, and resolving disputes.

Client–Manager Assignment (Stickiness):
Each client is assigned to a specific manager. This ensures continuity in communication and increases the level of personalized service.

Call Forwarding:
Calls can be easily redirected to another team member or escalated to include a colleague in the conversation. This allows for efficient handling of inquiries involving multiple specialists.

CRM Call Integration:
All call information is stored within deals, contact cards, and the "Call Center." Managers can quickly review the interaction history and work with clients in full context.

Value for Different Roles in the Company:
Sales teams gain tools to track and manage deals, support teams benefit from quick access to communication history, and managers get transparency and tools to evaluate team performance.

To set up the integration, you need to contact StreamTelecom technical support.
Technical Support
Phone: +380 (44) 300-21-11
Mobile: 0800 35 2111
Email: support@streamtele.com